Dianne
Smith
Social Media Case Study
Demonstrates strategic content development
Overview: Developed a social media strategy to increase engagement and awareness of library resources.
Audience: City of Hurst and surrounding community.
Insights: Audience engagement increases with content that is relatable, entertaining, and easy to consume.
Initial Situation
When I began managing social media for Hurst Public Library, the online presence had:
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poor engagement
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low visual quality
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unclear brand voice

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Strategy
Based on audience insights showing a preference for relatable, quick-to-consume content, I focused on:
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Creating high-quality visuals tailored to platform demographics
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Engaging formates (humor & trends)
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Balancing educational & entertainment content
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User-first messaging
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Maintained consistent scheduling

Example of a post I created using the new strategy
Results
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Achieved 30% follower growth within 12 months
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80% of the top-performing posts were content I created
These results reflect strong alignment between content strategy and audience preferences.








